3/29/2023 0 Comments Iglasses review![]() I'm currently on the phone with customer service and I'm pretty sure I'm the first one to call because I called the second it opened and I've been on hold for 20 minutes now and I'm not staying on this for an hour. ![]() It's been almost 4 weeks and still haven't got a conformation email of my order, only a order number that I screenshot. It was my fault for not doing more research on this company before buying a product from them. They were happy when they received my money but now it has become very complicated. I am very disappointed with this company and only sharing this to keep someone else from going through this unpleasant experience. I had to use the chat because calling the number left me on an eternal hold for 15 minutes each time, which is not very productive and although they seemed to sympathize none of the promises from the chat have come to fruition, so far. They said a manager would call me, via the "Live Chat" but I haven't heard from anyone yet. ![]() I just want to send those glasses back and get a full refund. This is very confusing to me and seems unfair! At the end of the day, I don't want to be penalized for trying glasses that I may not like and that I can't wear. That seems like their peace of mind, not mine.My suggestion is BE CAUTIOUS ABOUT GETTING THE POINTS IF YOU WANT TO ORDER ANY GLASSES IN THE FUTURE BECASUE IF YOU DON'T LIKE THEM, YOU may have to go through what I went through if the points came from another pair of glasses you returned. So, 100% peace of mind satisfaction guarantee means they will only offer you a 50% refund, after they tell you to keep the glasses and push you to get the points and if you decide to send them back you only get 50% of your money back and you also have to pay the shipping. This came from the same "Live chat" customer service rep: Please check our manager has explained it for you as:"explained that there is no second time return, we can only make an exception and refund 50% points, 1888 points" If ok, we will process it for you soon, thanks for your understanding. We really should give you a full refund (excluding the Shipping fee) at the beginning, not for the points, because you are still not satisfied with the second time order by points. This is from the "Live Chat" customer service rep: After explaining my concerns this is what the customer service rep said to appease me. 100% guaranteed satisfaction doesn't mean the same, in my opinion to Glasses Shop because they push their point system when you ask to return a pair of glasses promising to give you a 100% refund in points and they also tell you to keep the glasses, as if they are doing you a favor but they know once you get the "points" they box you in, because the problem is this.if you decide to try another pair of glasses and use those points from any other glasses you returned because you didn't like them, you can't because you can only exchange glasses 1 time and use those points. 100% satisfaction guarantee, which is posted on their site means just that to me. However, I had no idea returning a pair of glasses that didn't look appealing, would be this complicated. It's always nice to work with companies that honor their satisfaction guarantee policy. For me it is very challenging to buy glasses online because you really don't know what you're getting, how they fit, the quality, and other details about the glasses.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |